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Archive for the ‘customer relationship’ Category

Enjoy Peace of mind in Business with The Single Action Marketing Solution.

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Single Action Marketing solution

Single Action Marketing solution

If you’ve tried many things, but the results are miserable, it time to switch to Linkcrafter and receive faster, more enthusiastic and more qualified responses. Linkcrafter’s approach works consistently what ever the background of the user. It only requires one single action, which is easy and even enjoyable to do.

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The most sensitive part of the human body.

March 25th, 2010 Mawuna R. KOUTONIN No comments

Smile-human-bodyAn eminent surgeon was asked what part of the human body was the most sensitive, he replied, “ The Wallet.”

To get people attention, speak to the most sensitive part of their body and mind: their money. People are in business to make money.

If you are a salesman, suggest that you can help your customer to save money and you’ll have his attention; tell him how your service will help him save money and you’ll have his interest; and Prove it, and you are likely to have his signature.

If you want Customer to listen to you, you need to talk to their high level needs. Every time you’ll use the following 3 phrases in conversation with your customers, you’ll see their eyes lit up, their ears wide opened, and their heart chest beating.

Here are the top 3 things customers love to hear:

  1. Reduce cost and grow Bottom line / top line.
  2. Reduce complexity
  3. Make them feel Big, important and Belong to …

If you’ve created a product or service that addresses clearly at least one this high level customers needs, your success is guaranteed if you can deliver on the promise. For example,  Price is the first motive of Word mouth referral in consumers goods.

If you’ve created a product or service that addresses all these 3 three high level needs, you’ll become a magnet to customers. They will come to you in droves, and the word about your service will spread like wildfire. Could you combine these 3 promises in a one product?

If you are entrepreneur, focus your  marketing on these 3 high level needs, repeat these phrases endlessly in your advertising, and consistently improve or create products that deliver on these promises.

Nearly All Consumers (97%) Now Use Online Media to Shop Locally

March 22nd, 2010 Mawuna R. KOUTONIN No comments

According to a new study released by BIA/Kelsey Group (www.bia.com and www.kelseygroup.com), Nearly All Consumers (97%) Now Use Online Media to Shop Locally:

  • Search engines (used by 90 percent of consumers)
  • Internet Yellow Pages (48 percent)
  • Comparison shopping sites (42 percent)
  • Vertical sites (24 percent)

According to the study, on average, consumers are using 7.9 different media sources when shopping for products or services in their local area, up from 6.5 sources in 2009 and 5.8 in 2008, revealing a noteworthy increase in audience fragmentation. Additional findings include:

  • 58 percent of respondents report using an online coupon when shopping for products or services in their local area in the past year.
  • 19 percent of respondents report making an appointment online in the past six months for a service other than a restaurant reservation (e.g., business appointment, health-care appointment, auto service or personal service such as a beauty shop).

More detail on the research paper released here: http://www.bia.com/pr100310-consumers-use-online-media-local.asp

Never Ask Anything in Return!

March 12th, 2010 Mawuna R. KOUTONIN No comments

GoodBuzz - Free Marketing- Viral MarketingDr. Stephen Farley wants to use the IRaaS approach to find more patients for his clinic. As he goes about his daily appointments, he asks questions of his patients, learning about their work and personal life and some of the frustrations or problems they’ve been having.

The good doctor takes notes as he writes down symptoms and goes through the process of checking his patients’ health. That afternoon, when he has a spare few minutes, he goes to his IRaaS network and asks for help on a few of their problems.

He gets back several possible solutions from his network, which he then reviews. He finds what he thinks is the best solution for each of his patients, and sends each one a short email.

Dear Jerry,
I hope the medication I prescribed is helping your back pain. I wanted to drop you a quick note because you mentioned you were having trouble finding an insurance policy that offers comprehensive health insurance with a fixed cost and $25 co-pays. I’m enclosing the name of an insurance agent who provides a package I’m pretty sure would work for you. I’ve let him know you may be in touch.

*******

Dear Mrs. Baxter,
I thought you might enjoy this article from Business Profiles – it seemed right up your alley. Hope all is well with the family and you’re feeling better soon.

*******

Dear Cameron and Jennifer,
I’m looking forward to your gallery opening immensely, and I was wondering if I could be of some service promoting it. It occurs to me that many of my patients may be interested – would you like to put up a poster or any flyers you may have in the waiting room? I can also include the exhibition in our monthly newsletter if you can give me the info by Friday. Again, I’m delighted to be attending and happy to do anything I can to help make the opening a huge success. Just say the word.

*******

Dear Claire,
Congratulations on the birth of baby Emily Rose! I know the wait was both joyous and anxious for you, and as your OB-GYN I’m relieved both as a doctor and a friend that all your hard work and devotion to your health has paid off. I wish you, your husband, and your beautiful new addition to the family much happiness. I look forward to meeting Emily soon.

*******

Dear Mr. Rosenberg,
I hope you’re feeling better; flu season can be wretched. You mentioned you were having trouble keeping up with the office while you were home sick because you haven’t a cell phone that receives email. I looked around a bit for you and had many people recommend me this phone as both affordable and easy to use. I hope this helps you keep up with everything – but don’t work too hard! You need lots of rest to get over that flu.

Every one of Dr. Farley’s patients just got a personal message from a man who sees dozens of people every week. They know he cares and they know that he is interested in their lives. The next time any one of those patients hears a friend complaining about his doctor, or needing a new one in the area, who do you think they’re going to recommend?

Trust in the law of reciprocity. You don’t need to ask for referrals. Customers who are devoted to you and your business will want to do you favors. They’ll not only be delighted to recommend you; they’ll sing your praises to anyone who will listen. A genuine gesture of selfless friendship is extremely rare. Don’t diminish it.

A Word of Warning: Never Ask Anything in Return

It’s tempting to tack on an extra sentence or two to push for that sale. The good doctor could very easily have added in something like, “Could you recommend my services to anyone who might be interested?” It doesn’t seem like it would do any harm, after all that goodwill. And the customer probably needs a boost to help them recommend me to others.

Don’t be tempted. Asking for the sale will immediately undo all the good work that’s just been accomplished. Instead of feeling cared-for and appreciated, your customer will immediately feel manipulated.

“He doesn’t care about me! He’s just using me to get new clients!”

“The highest form of public relations is human relations. People buy from friends, so it’s crucial to make the human bond before you can make a lasting business bond.  Always Develop The Human Bond Before The Business Bond”. Jay Conrad Levinson

The Big Power of Small Favors, Rob Duncan Networking Secrets.

March 10th, 2010 Mawuna R. KOUTONIN No comments
Rob Ducan picture

Rob Duncan

Rob Duncan is Keynote speaker, author and consultant in the areas of team building, leadership development and marketing intelligence. He is the authors of two great books : Haul Away!: Teambuilding Lessons from a Voyage Around Cape Horn and Competitive Intelligence: Fast, Cheap & Ethical. Currently Rob is Director of Applied Research Liaison Office at British Columbia Institute of Technology (BCIT) and CEO at Great Capes Consulting Vancouver, Canada.

When Rob is not sailing 12,000 ocean miles rounding Cape Horn and crossing the Atlantic on a square-rigger, he is passionate by innovation, and beyond innovation the critical issue of innovation commercialization. He dedicates tremendous energy at British Columbia Institute of Technology to helping entrepreneurs and faculty inventors get new products to market through the effective use of marketing intelligence and planning.

British Columbia Institute of Technology

British Columbia Institute of Technology

Recently, Rob has made available several presentations to helping less skilled networkers to leverage the power of professional networking websites to grow their social capital, and boost their marketing.

We highlight here Rob Duncan’s secrets for a successful networking on Linkedin, or any other professional networking website :

The Power of Small Favors
Help 50 people with:

  • Answers
  • Recommendations
  • Expert suggestions
  • Leads
  • Introductions
  • When you need help, 50 people will be there for you
  • Give generously; the “getting” flows indirectly from your investment in others

TIPs:

  • Answer questions frequently and generously; think of yourself last
  • Put a Web link in your answers (draw people to your Website, books, or blog)
  • Earn expertise rewards & build reputation
  • Visit Q&A daily and answer as many questions as you can, insinuating your web address where possible
  • Update your status strategically (“Rob is looking for entrepreneurs to assist”)
  • Connect 2 people who can help each other
  • Be generous with your contacts
  • Give more than you get

Rob is a great guy, one that is both inspirational and encouraging. His participation on a project always raised the bar. As a prolific networker Rob is always kind enough to share his knowledge and expertise to show others how to use forums to build networks and grow business. you can reach Rob at this email address : greatcapes [@] gmail.com.

How to Manage your Leads and Reach your Goals.

February 17th, 2010 Mawuna R. KOUTONIN No comments
Attract Customers

Attract Customers

Once you begin your journey in the world of leads groups, you’ll need to put some specific strategies in place to manage the leads as they come. Without any type of organization, things can get out of control quickly and you can lose as many leads as you bring in. Here are some tips to avoid this problem:

• Work on differentiating leads. Decide on your definition of an active lead and know when to drop a lead if it isn’t producing results.

• Keep careful records. You need to know exactly where your referrals are coming from so that you know what’s working and what isn’t. This will also help you in the wider field of business contacts in general.

• Respond to leads quickly. Nothing is more frustrating than trying to get a hold of someone who just isn’t responsive. Don’t be that person to your leads! If you don’t get back to them within a reasonable time frame – say, two days – then you’ve let the worm off the hook.

• Approach each lead as a sale. In a way, you’re doing the same thing with a lead as you are with a customer: selling them on your business. So treat them like you would any client and be ready to answer their questions if need be.

Once you have your leads up and running, the key to taking them to the next level is to keep detailed records. Examining your return on investment for each lead is the way to generate more business in the future with the best results possible.

The renaissance of leads groups means that business people spend no money on advertising and less time in networking, yet grow their sales, visibility, and brand awareness. It’s the wave of the future.

Linkcrafter sits on the nose of this revolution. In less than 3 months, Linkcrafter became the #1 leads groups and referral networks utility in the USA and in Europe, managing more than 30.000 leads groups in the US and around the world.

Before Purchasing Stress: A Consumer hell

January 3rd, 2010 Mawuna R. KOUTONIN No comments

Most people struggle with making choice. They can’t even decide what drink to have in the pub, what to eat, where to take a walk. They’d rather like someone to make the decision for them; to tell them what to do. They will feel relieved.

The end of the scarcity age in developed countries comes with consumers being overwhelmed by the huge number and variety of goods and services.

“Am I buying the right digital camera? Am I getting the best treatment for my chronic ulcer? Am I signing up for the right serve?”  is the inner voice each consumer is hearing when he face this hell of choice.

There are indeed amounts of information to respond to these questions and there are several channels to access more and more information, “But who has the leisure and the proficiency needed to sort through and evaluate all these products and services? [And] The burgeoning complexity of offerings, as well as the associate risks and reward, confounds and frustrates most time starved consumers. Product variety has not necessary resulted in better consumer experiences” C.K. Prahalad

Consumers are lost. Information comes to them as noise.

THE NOISE BELT SYSTEM

Information Overload on Consumers

Every consumer today surrounded by a “Noise Belt”. The noise belt is getting thicker and thicker and putting a lot of strain on consumers.

To find relevant, trustful information, consumer needs to filter all the noise noise himself. For doing this, consumers need to filter amounts of information, “Most of it isn’t very good. When you need answers, you may end up sifting through contradicting advice, opinionated content and a lot of pretty crappy material. You’ll waste plenty of time” – James Chartrand, from http://menwithpens.ca

No one takes the noise fatigue as his problem, but everyone comes to add his own noise.

The unheard voice of the consumer behind the amount of data sounds like this:

“I need less data, not more data. I need to know what is important, and I don’t have time to sift through thousands of Tweets and Friendfeed messages and blog posts and emails and IMs a day to find the five things that I really need to know. People like Mike and Robert can do that, but they are weird, and even they have their limits.
So where is the startup that is going to be my information filter? I am aware of a few companies working on this problem, but I have yet to see one that has solved it in a compelling way. Can someone please do this for me? Please? I need help.» Erick Schonfeld, Editor at Techcrunch.com

We are now in the attention economy, in which the new scarcest resource isn’t ideas, capital or talent, but attention itself. Today’s businesses are headed for disaster-unless they learn to manage this critical yet finite resource, or fail!- Thomas H. Davenport, John C. Beck

Businesses which will succeed in this attention economy are the one that take customers attention as a loan or manage it as an investment” NOT something they “paid for“. Companies that fully understand and appreciate those distinctions will be the winners in the future. – Michael Schrage

Questions & Answers Marketing Conversion rate 114% higher than Normal Advertising.

December 23rd, 2009 Mawuna R. KOUTONIN No comments

Ask-Seth GodinLinkcrafter is marketing company that helps small business owners who are struggling to attract clients but don’t have money to invest in advertising nor have time to spend in networking.

Our solutions work for marketing professionals, sales people, home-based businesses, small business owners, Freelancers, services providers, etc.

Some months ago we have started something new for our customers. We build a system like Yahoo Answers for business purpose: to capture business opportunities by answering consumers questions.

It’s a small widget our customers put on their websites or blogs that encourage their visitors and customers to send them their burning questions, needs or requests, even if they are not related to their business. They promise to provide them in a short period, if not minutes, free professionals answers, ALL for Free.

When we have started, we were not sure how things will work out. Some people doubted the foundation of the promise to put a widget on a website that promise to help anyone with answers, even if their questions or requests are not related to your business.

After several months of test now, we can say this is a really powerful marketing solution. It’s working remarkably well because the vast majority of questions involve purchase decision or service need.

For Linkcrafter company, Since we have put the Answers widget on this blog, we are collecting daily 10 to 25 requests from our visitors, readers and customers. Up to 78% of requests collected through this widget are directly related to our business. 15% are opportunities that we route to partners. We receive a small percentage of crappy requests and questions.

For the community as a whole, 36% of opportunities are collected through members Answers widgets, 13% through direct opportunity report by members, and the other 51% come from solution-feed.com ( a public Answers portal focused on before purchase questions from consumers) .

Abe’s of Maine has used Q&A marketing strategy to boost  revenue and loyalty.  Here is Sarah Mishan, Director Marketing of Abe’s of Maine testimonial:

“When we first started, we didn’t really expect it to take off the way it did,” Mishan says.

Within the first seven months, the team approved more than 5,200 questions to their site, 97% of which were answered. The team has seen a significant decline in customer service inquiries since the effort launched in March.

The notification email messages were strong performers:

- Answer emails average about a 70% CTR.

“For every 100 questions that I answer [for which I] have email addresses, I get 70 people back to my site. And that’s 70 customers that I would have otherwise not gotten.”

- 7.5% of questioners who receive an emailed answer made a purchase.

This is compared to the team’s email newsletter campaigns, which see about a 25% open rate and a 3.5% conversion rate.

Also, the team calculates an average cost-per-acquisition of customers through the answer notification emails at $23.81. That’s better than the team’s approximately $40 CPA and 2.5% to 2% conversion rate on shopping engines, although shopping engines deliver more volume”.

How to start?

Create your account on Linkcrafter.com, and pick your Answers Widget. It’s a unique link, badge or form you can use in your email signature, Newsletter, on Twitter, Facebook, or on your blog, website, etc.

Some professionals receive 150 requests a month, some other up to 800.

It’s in this way that hundreds of small are actually market their business without wasting money on expensive advertising or wasting time on countless networking websites, clubs or events.

The main benefit for small business owners is the shift from chasing customers to customers coming to you, because consumers  first come to you with their questions and needs.

In the present economic conditions, Linkcrafter is a Good solution.

Start today, follow this link: Linkcrafter.com

Reach Directly Customers without spending money on Advertising

November 26th, 2009 Mawuna R. KOUTONIN No comments

You may be a small business owner struggling with your marketing, trying to get noticed and attract clients but don’t have money to invest in advertising nor have time to spend in countless networking websites, clubs and events.

We understand you. Maybe we could help you.

Linkcrafter is a web based marketing solution that helps small business owners who are struggling to attract clients but don’t have money to invest in advertising nor have time to spend in countless networking websites, clubs and events.

Our solutions work for home-based businesses, small business owners, Freelancers, management consultants, services professionals, sales people, etc.

It’s a system like Yahoo Answers but for business purpose: to capture business opportunities by answering consumers questions. And it’s works. It becomes very quickly an incredible leads generating machine for our members because the vast majority of questions involve purchase decision or service need.

Look Google, advertisers would pay a lot of money to appear next to relevant questions. With Linkcrafter each experts and professional act as a mini-google: You receive questions relevant to your business area and expertise, you answer and put your ad in or next to the answers.

How to start?

Create your account on Linkcrafter.com, and pick your Answers Widget. It’s a unique link, badge or form you can use in your email signature, Newsletter, on Twitter, Facebook, or on your blog, website, etc.

Here are some samples you could select from:

Linkcrafter Answers Widgets

Linkcrafter Answers Widgets

Some professionals receive 150 requests a month, some other up to 800.

It’s in this way that hundreds of small are actually market their business without wasting money on expensive advertising or wasting time on countless networking websites, clubs or events

In the present economic conditions, Linkcrafter is a good solution.

Start today, follow this link to learn more : Linkcrafter.com

Receive Constant Flow of Opportunities with [Yahoo!] Answers Widget

October 27th, 2009 Mawuna R. KOUTONIN No comments

Yahoo answers for Business

Answers for Business

Linkcrafter is a web based marketing solution that helps small business owners who are struggling to attract clients but don’t have money to invest in advertising nor have time to spend in countless networking websites, clubs and events.

Our solutions work for marketing professionals, sales people, home-based businesses, small business owners, Freelancers, services providers, etc.

Some months ago we have started something that is working remarkably well for our customers. We build a system like Yahoo Answers for business purpose: to capture business opportunities by answering consumers questions.

We have created a small widget our customers put on their websites or blogs that encourage their visitors and customers to send them their burning questions, needs or requests, even if they are not related to their business. They promise to provide them in a short period, if not minutes, free professionals answers, ALL for Free.

Some professionals receive 150 questions a month, some other up to 800.

Requests collected through the widget are routed to our members. If the request is related to their business, it’s a lead they can act on. If the request is not related to their business, and they have no solution to provide, they can choose to make this lead available to their partners or to the most knowledgeable people in the professional network.

It is an incredible leads generating machine because the vast majority of questions involve purchase decision or service need.

Besides, we’ve created a small website open to consumers at large, where we encourage people to send us their burning questions, needs or requests and we’ll provide them in a short period free professionals answers from experts. This public portal is solution-feed.com.

Professionals in the network have a huge incentive to answer questions: They could mention their products orKnoweldge for Free advertising - Solutionfeed.com services, where relevant, in their answers and If they are answering a question not related to their business, they can expose their know-how and brand to users, and their ad appears on the right side or at the bottom of their answer proposal.

Look Google, advertisers would pay a lot of money to appear next to relevant questions. With Linkcrafter each experts and professional act as a mini-google: They receive questions relevant to their business area and expertise, they answer and put their ad in or next to the answers.

In this way too, our customers build a community around their business, and relationship to their readers and customers. In present economic conditions, building a community around your business is like having competition immunity. A community protects you and nurtures you.

We think our tools could be helpful for more professionals, and we would like to grow the experts and professionals base. To join the professionals hub follow this link: http://linkcrafter.com